"Redesigning Today’s Public Services: Focus on Reference"
Friday, November 12, 2010
Bibliography of Readings and Websites
ACRL Top Ten Trends, 2010. (June, 2010). ACRL Research Planning & Review Committee, C&RL News, 71 (6), 286-292.
Connaway, L. S. & Radford, M. L. (June, 2010). Virtual reference service quality: critical components for adults and the net-generation. Libri 60(2), 165-180.
Connaway, L. S., Radford, M. L., Dickey, T. J., Williams, J. D., & Confer, P. C. (June, 2008). Sense-making and synchronicity: Information-seeking behaviors of Millennials and Baby Boomers. Libri 58(2), 123-135.
Radford, M. L. (winter, 2008). A Personal choice: Reference service excellence. Reference and User’s Services Quarterly 48(2), 108-115.
Radford, M.L. & Connaway, L. S. (2010). Getting better all the time: Improving communication and accuracy in virtual reference. In: M. L. Radford & R. D. Lankes, (Eds.). Reference Renaissance: Current & Future Trends, pp. 39-54. NY: Neal-Schuman.
Radford, M. L. & Connaway, L. S. (February, 2007). “Screenagers” and live chat reference: living up to the promise. Scan 26(1), 31-39.
Radford, M. L. & Lankes, R. D. (Eds.) (2010). Reference Renaissance: Current & Future Trends. NY: Neal-Schuman.
Radford, M. L. & Vine, S. (in press). An exploration of the hybrid service model: Keeping what works. In: Diane Zabel (Ed.). Reference Reborn: Breathing New Life into Public Services Librarianship. CO: Libraries Unlimited.
Augmented Reality – Wikipedia
Virtual Reference Bibliography at Rutgers University
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